5.
DO WE USE COOKIES AND OTHER
TRACKING TECHNOLOGIES?
In
Short: We may use cookies
and other tracking technologies to
collect and store your information.
We
may use cookies and similar tracking
technologies (like web beacons and
pixels) to access or store
information. Specific information
about how we use such technologies
and how you can refuse certain
cookies is set out in our Cookie
Notice.
6.
HOW LONG DO WE KEEP YOUR
INFORMATION?
In
Short: We keep your
information for as long as
necessary to fulfill
the purposes outlined in this
privacy notice unless otherwise
required by law.
We
will only keep your personal
information for as long as it is
necessary for the purposes set out
in this privacy notice, unless a
longer retention period is required
or permitted by law (such as tax,
accounting, or other legal
requirements). No
purpose in this notice will require
us keeping your personal information
for longer than
90
days
.
When
we have no ongoing legitimate
business need to process your
personal information, we will either
delete or anonymize
such information, or, if this is not
possible (for example, because your
personal information has been stored
in backup archives), then we will
securely store your personal
information and isolate it from any
further processing until deletion is
possible.
7.
HOW DO WE KEEP YOUR INFORMATION
SAFE?
In
Short: We aim to protect
your personal information through a
system of organizational
and technical security measures.
We
have implemented appropriate and
reasonable technical and organizational
security measures designed to
protect the security of any personal
information we process. However,
despite our safeguards and efforts
to secure your information, no
electronic transmission over the
Internet or information storage
technology can be guaranteed to be
100% secure, so we cannot promise or
guarantee that hackers,
cybercriminals, or other unauthorized
third parties will not be able to
defeat our security and improperly
collect, access, steal, or modify
your information. Although we will
do our best to protect your personal
information, transmission of
personal information to and from our
Services is at your own risk. You
should only access the Services
within a secure environment.
8.
WHAT ARE YOUR PRIVACY RIGHTS?
In
Short: In
some regions, such as the
European Economic Area (EEA),
United Kingdom (UK), and Canada,
you have rights that allow you
greater access to and control over
your personal information.
You may review, change, or terminate
your account at any time.
In
some regions (like the
EEA, UK, and Canada),
you have certain rights under
applicable data protection laws.
These may include the right (i) to
request access and obtain a copy of
your personal information, (ii) to
request rectification or erasure;
(iii) to restrict the processing of
your personal information; and (iv)
if applicable, to data portability.
In certain circumstances, you may
also have the right to object to the
processing of your personal
information. You can make such a
request by contacting us by using
the contact details provided in the
section "
HOW
CAN YOU CONTACT US ABOUT THIS
NOTICE?"
below.
We
will consider and act upon any
request in accordance with
applicable data protection laws.
Withdrawing
your consent: If we are relying on
your consent to process your
personal information,
which may be express and/or implied
consent depending on the applicable
law,
you have the right to withdraw your
consent at any time. You can
withdraw your consent at any time by
contacting us by using the contact
details provided in the section "HOW
CAN YOU CONTACT US ABOUT THIS
NOTICE?"
below.
However,
please note that this will not affect
the lawfulness of the processing
before its withdrawal nor, when
applicable law allows,
will it affect the processing of your
personal information conducted in
reliance on lawful processing grounds
other than consent.
Cookies
and similar technologies: Most Web
browsers are set to accept cookies
by default. If you prefer, you can
usually choose to set your browser
to remove cookies and to reject
cookies. If you choose to remove
cookies or reject cookies, this
could affect certain features or
services of our Services. To opt out
of interest-based advertising by
advertisers on our Services visit http://www.aboutads.info/choices/.
If you
have questions or comments about your
privacy rights, you may email us at Dpo@utilityarena.com.
9.
CONTROLS FOR DO-NOT-TRACK
FEATURES
Most
web browsers and some mobile
operating systems and mobile
applications include a Do-Not-Track
("DNT")
feature or setting you can activate
to signal your privacy preference
not to have data about your online
browsing activities monitored and
collected. At this stage no uniform
technology standard for recognizing
and implementing DNT signals has
been finalized.
As such, we do not currently respond
to DNT browser signals or any other
mechanism that automatically
communicates your choice not to be
tracked online. If a standard for
online tracking is adopted that we
must follow in the future, we will
inform you about that practice in a
revised version of this privacy
notice.
10.
DO CALIFORNIA RESIDENTS HAVE
SPECIFIC PRIVACY RIGHTS?
In
Short: Yes, if you are a
resident of California, you are
granted specific rights regarding
access to your personal
information.
California
Civil Code Section 1798.83, also
known as the "Shine
The Light"
law, permits our users who are
California residents to request and
obtain from us, once a year and free
of charge, information about
categories of personal information
(if any) we disclosed to third
parties for direct marketing
purposes and the names and addresses
of all third parties with which we
shared personal information in the
immediately preceding calendar year.
If you are a California resident and
would like to make such a request,
please submit your request in
writing to us using the contact
information provided below.
If
you are under 18 years of age,
reside in California, and have a
registered account with Services,
you have the right to request
removal of unwanted data that you
publicly post on the Services. To
request removal of such data, please
contact us using the contact
information provided below and
include the email address associated
with your account and a statement
that you reside in California. We
will make sure the data is not
publicly displayed on the Services,
but please be aware that the data
may not be completely or
comprehensively removed from all our
systems (e.g.,
backups, etc.).
CCPA
Privacy Notice
The
California Code of Regulations
defines a "resident"
as:
(1)
every individual who is in the State
of California for other than a
temporary or transitory purpose and
(2)
every individual who is domiciled in
the State of California who is
outside the State of California for
a temporary or transitory purpose
All
other individuals are defined as "non-residents."
If
this definition of "resident"
applies to you, we must adhere to
certain rights and obligations
regarding your personal information.
What
categories of personal information
do we collect?
We
have collected the following
categories of personal information
in the past twelve (12) months:
| Category |
Examples |
Collected |
A.
Identifiers
|
Contact
details, such as real name,
alias, postal address, telephone
or mobile contact number, unique
personal identifier, online
identifier, Internet Protocol
address, email address, and
account name
|
NO
|
B.
Personal information categories
listed in the California
Customer Records statute
|
Name,
contact information, education,
employment, employment history,
and financial information
|
NO
|
C.
Protected classification
characteristics under California
or federal law
|
Gender
and date of birth
|
NO
|
D.
Commercial information
|
Transaction
information, purchase history,
financial details, and payment
information
|
NO
|
E.
Biometric information
|
Fingerprints
and voiceprints
|
NO
|
F.
Internet or other similar
network activity
|
Browsing
history, search history, online
behavior,
interest data, and interactions
with our and other websites,
applications, systems, and
advertisements
|
NO
|
G.
Geolocation data
|
Device
location
|
NO
|
H.
Audio, electronic, visual,
thermal, olfactory, or similar
information
|
Images
and audio, video or call
recordings created in connection
with our business activities
|
NO
|
I.
Professional or
employment-related information
|
Business
contact details in order to
provide you our Services at a
business level or job title,
work history, and professional
qualifications if you apply for
a job with us
|
NO
|
J.
Education Information
|
Student
records and directory
information
|
NO
|
K.
Inferences drawn from other
personal information
|
Inferences
drawn from any of the collected
personal information listed
above to create a profile or
summary about, for example, an
individual’s preferences and
characteristics
|
NO
|
We
may also collect other personal
information outside of these
categories through instances where
you interact with us in person,
online, or by phone or mail in the
context of:
- Receiving
help through our customer support
channels;
- Participation
in customer surveys or contests;
and
- Facilitation
in the delivery of our Services and
to respond to your inquiries.
How
do we use and share your personal
information?
More
information about our data
collection and sharing practices
can be found in this privacy
notice.
If
you are using an authorized
agent to exercise your right to opt
out we may deny a request if the authorized
agent does not submit proof that
they have been validly authorized
to act on your behalf.
Will
your information be shared with
anyone else?
We
may disclose your personal
information with our service
providers pursuant to a written
contract between us and each service
provider. Each service provider is a
for-profit entity that processes the
information on our behalf.
We
may use your personal information
for our own business purposes, such
as for undertaking internal research
for technological development and
demonstration. This is not
considered to be "selling"
of your personal information.
Utility
Arena
has not disclosed or sold any
personal information to third
parties for a business or commercial
purpose in the preceding twelve (12)
months. Utility
Arena will not sell personal
information in the future belonging
to website visitors, users, and
other consumers.
Your
rights with respect to your
personal data
Right
to request deletion of the data —
Request to delete
You
can ask for the deletion of your
personal information. If you ask us
to delete your personal information,
we will respect your request and
delete your personal information,
subject to certain exceptions
provided by law, such as (but not
limited to) the exercise by another
consumer of his or her right to free
speech, our compliance requirements
resulting from a legal obligation,
or any processing that may be
required to protect against illegal
activities.
Right
to be informed — Request to know
Depending
on the circumstances, you have a
right to know:
- whether
we collect and use your personal
information;
- the
categories of personal information
that we collect;
- the
purposes for which the collected
personal information is used;
- whether
we sell your personal information
to third parties;
- the
categories of personal information
that we sold or disclosed for a
business purpose;
- the
categories of third parties to whom
the personal information was sold
or disclosed for a business
purpose; and
- the
business or commercial purpose for
collecting or selling personal
information.
In
accordance with applicable law, we
are not obligated to provide or
delete consumer information that is
de-identified in response to a
consumer request or to re-identify
individual data to verify a consumer
request.
Right
to Non-Discrimination for the
Exercise of a Consumer’s Privacy
Rights
We
will not discriminate against you if
you exercise your privacy rights.
Verification
process
Upon
receiving your request, we will need
to verify your identity to determine
you are the same person about whom
we have the information in our
system. These verification efforts
require us to ask you to provide
information so that we can match it
with information you have previously
provided us. For instance, depending
on the type of request you submit,
we may ask you to provide certain
information so that we can match the
information you provide with the
information we already have on file,
or we may contact you through a
communication method (e.g.,
phone or email) that you have
previously provided to us. We may
also use other verification methods
as the circumstances dictate.
We
will only use personal information
provided in your request to verify
your identity or authority to make
the request. To the extent possible,
we will avoid requesting additional
information from you for the
purposes of verification. However,
if we cannot verify your identity
from the information already
maintained by us, we may request
that you provide additional
information for the purposes of
verifying your identity and for
security or fraud-prevention
purposes. We will delete such
additionally provided information as
soon as we finish verifying you.
Other
privacy rights
- You
may object to the processing of
your personal information.
- You
may request correction of your
personal data if it is incorrect or
no longer relevant, or ask to
restrict the processing of the
information.
- You
can designate an authorized
agent to make a request under the
CCPA on your behalf. We may deny a
request from an authorized
agent that does not submit proof
that they have been validly authorized
to act on your behalf in accordance
with the CCPA.
- You
may request to opt out from future
selling of your personal
information to third parties. Upon
receiving an opt-out request, we
will act upon the request as soon
as feasibly possible, but no later
than fifteen (15) days from the
date of the request submission.
To
exercise these rights, you can
contact us
by
visiting
https://utilityarena.com/sendMessage?initial,
or
by referring to the contact details at
the bottom of this document. If you
have a complaint about how we handle
your data, we would like to hear from
you.
11.
DO WE MAKE UPDATES TO THIS
NOTICE?
In
Short: Yes, we will update this
notice as necessary to stay
compliant with relevant laws.
We
may update this privacy notice from
time to time. The updated version
will be indicated by an updated "Revised"
date and the updated version will be
effective as soon as it is
accessible. If we make material
changes to this privacy notice, we
may notify you either by prominently
posting a notice of such changes or
by directly sending you a
notification. We encourage you to
review this privacy notice
frequently to be informed of how we
are protecting your information.
12.
HOW CAN YOU CONTACT US ABOUT
THIS NOTICE?
If
you have questions or comments about
this notice, you may contact
our Data Protection Officer (DPO), Vinay
Mittal,
by email at Dpo@utilityarena.com,
or by post to:
Utility
Arena
Vinay
Mittal
Sydney
Schofields, New South
Wales
2000
Australia
13.
HOW CAN YOU REVIEW, UPDATE, OR
DELETE THE DATA WE COLLECT FROM
YOU?
You
have the right to request access to
the personal information we collect
from you, change that information,
or delete it. To
request to review, update, or delete
your personal information, please submit
a request form by clicking here
.